£5 Local Delivery

Local delivery for the following areas will be charged a £5 delivery fee; Falkirk, Larbert, Stenhousemuir, Carronshore, Grangemouth, Redding, Maddiston, Bo'ness, Bonnybridge, Haggs, and Denny. Unfortunately, due to the volume of orders, we can not provide a specific delivery time. Please contact us on 01324 625277 to discuss delivery charges outside the surrounding Falkirk area. 

Standard Delivery 

Our standard delivery time-frame within mainland UK is delivered by Royal Mail with an estimated arrival of 2-3 working days. Please allow up to 7 full working days for delivery before you contact us regarding missing orders. 

PLEASE NOTE WE DO NOT DELIVER INFLATED BALLOONS IN THE POST 

Store Collection - Currently suspended due to COVID-19 Restrictions

If you live locally, you can collect your order for free from our Falkirk store. We aim to process your order for the next working day, but an email will be sent to your address when ready to collect. If you require a costume within 24-hours, we recommend contacting the store directly or message us on Facebook.

Party Rocks
76 Glebe Street
Falkirk
FK1 1HU
 

Returns Policy

Please note our returns policy is for online orders only. Orders made in-store or store purchased items should be returned to our Falkirk superstore. 

We want you to be happy with everything you buy from us. If you are not completely satisfied with any of the goods you purchase, please contact us by replying to your confirmation email sent by Party Rocks or by emailing us at info@partyrocks.co.uk

For a refund ,purchased items should be returned in their original condition and packaging within 14 days . If any items are returned damaged, worn or without original packaging, we are not obliged to issue you a refund. Please note postage on your original order will not be refunded.

Fancy dress accessories where the packaging have been opened cannot be returned due to hygiene and safety reasons. Please ensure you're happy with the product for packaged costume accessories before opening the packaging. If the items are returned and are found to be in a worn or opened condition, we are not obliged to issue a refund. Under no circumstances, contact lenses, make-up and cosmetics, costume underwear, hosiery and wigs cannot be returned due to hygiene reasons. 

You will be responsible for returning the goods to us, and the costs of the return will be at your expense. Postage on your original order will not be refunded. We advise using a tracked and secure service to return goods for a smooth delivery. All refunds will be issued within 3-working days of receiving the package back at our return address. Refunds will be issued via the method of payment made for purchase. Refunds can take a further 24 hours to be available at your bank. We are not obliged to issue refunds for any returned items that fall outside the terms laid out in this Returns Policy. Your statutory rights are not affected.

If an item you have received is faulty, we can resolve this by sending out a replacement. Please contact us on 01324 625277 for the quickest resolution.

Returns address:
Party Rocks
76 Glebe Street
Falkirk
FK1 1HU